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Omnichannel conversations

Zalo, Messenger, website chat and email in one inbox, with a person assigned to each conversation and no missed messages.

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Omnichannel conversations
Bring Zalo, Messenger and website chat into one inbox: where to start
Which channels to connect first, how to assign owners, quick-reply templates and what to do in week one so no customer message slips through.The NEXT OS team · Nov 3, 2026 · 3 min read

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