Awaiting review: visible on preview only.
02 · ConvertNEXT AINew
An AI Employee that answers your messages day and night
Answers from your own documents, books appointments, and passes the chat to a person when it isn't sure.
You approve what the AI may say; the NEXT team sets it up with you.
- Understand the needWeekend consultation
- Find a slot9:00 or 10:30 on Saturday
- Confirm bookingHeld Saturday 10:30
Problem · Benefit
Whenever a customer asks, someone answers.
The AI Employee handles the repetitive part, your team handles what needs a human.
Problem
Customers message at night and on weekends, you reply the next morning, and they have already asked somewhere else.
With NEXT OS
AI replies within seconds, even after hours.Problem
Too much back and forth before an appointment time is agreed.
With NEXT OS
AI suggests free slots and holds the booking right in the chat.Problem
Worried a chatbot will say something wrong or sound robotic.
With NEXT OS
AI only answers from documents you approve, and hands over when unsure.
Features
Teach it once, it works every day.
01
Train the AI on your documents
Drag price lists, FAQs and service pages into the knowledge base. The AI learns in minutes and answers according to that content.
- PDF, Word, website links
- Edit sample answers when needed
- Test the AI before turning it on
Train the AI on your documentsAI Employee
- PDF, Word, website links
- Edit sample answers when needed
- Test the AI before turning it on
02
Advise and book inside the chat
When a customer asks for availability, the AI checks your team's calendar and suggests open slots. Once they pick, the booking is held and reminders go out automatically.
- Reads your team's real calendar
- Automatic confirmations and reminders
- Saved to the customer profile
03
You set the rules, the AI follows
Choose the channels the AI replies on, its tone, working hours and when it must hand over to staff. Every answer can be read back in the inbox.
- Turn on per channel: Zalo OA, Messenger, web chat
- Friendly or formal tone
- Hand over when a question is out of scope
You set the rules, the AI followsAI Employee
- Turn on per channel: Zalo OA, Messenger, web chat
- Friendly or formal tone
- Hand over when a question is out of scope
How it works
From your documents to a live AI Employee in one day.
The NEXT team sets it up with you and reviews sample answers before launch.
- 01
Give the AI your documents
Price lists, FAQs, service pages. The clearer they are, the more accurate the answers.
- 02
Set the scope
What the AI may and may not do, and when to hand over to a person.
- 03
Turn on and monitor
See what the AI said and fix answers that are off; the AI learns more every day.
Works with
AI replies on the channels customers use.
-
ZaloReplies to customers on Zalo OA
-
MessengerReplies to Facebook Page messages
-
InstagramReplies to Instagram messages
-
Google CalendarBooks into Google Calendar
-
ZoomSends Zoom meeting links
-
WhatsAppReplies on WhatsApp
Pricing
Included in plans: AI Employee
Included from the Starter plan. Pay yearly and 2 months free; 14-day free trial.
Starter
2,590,000 VND/month
1 AI Employee, replies on every connected channel
Professional
3,490,000 VND/month
Adds booking and rule-based handover
Growth
4,990,000 VND/month
Multiple AI Employees, priority setup support
See plan limits on the Pricing page.
See pricingTry 14 days freeGuides
Step-by-step guides
Detailed walkthroughs in the Help Center.
FAQ: AI Employee
Will the AI give wrong answers or make things up?
The AI answers from the documents you provide and within the scope you set. Questions outside that scope are handed to staff instead of guessed.
Does the AI reply in natural Vietnamese?
Yes. It replies in Vietnamese in a tone you choose (friendly or formal) and addresses customers the way you set it up.
Can I see what the AI told customers?
Yes. Every conversation is in the shared inbox. You can read it back, edit the sample answers, and the AI learns from your edits.
How is AI usage billed?
The AI Employee is available from the Starter plan. AI usage is billed by the number of messages; NEXT tells you the rate before you turn it on.
Can the AI book into my staff's calendars?
Yes. The AI reads your team's availability in NEXT OS or Google Calendar, holds the slot and sends confirmations and reminders.
Add a team member who never clocks off.Try it free for 14 days.
14-day free trial: the NEXT team sets up your AI Employee with you.