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Service businesses
A full calendar, clients back on time
From the first price question to the follow-up visit, reception doesn’t have to call people one by one.
You run
Appointments by chair and dentist, with 6-month check-up reminders sent on Zalo automatically.
The NEXT team sets up the reminder template with your clinic.
Industry pain points
Things every front desk has said.
Four places where clinics, spas and booking businesses lose clients.
- 01
“Messages trickle in from the Facebook Page, Zalo and the hotline, and people ask the price and then go silent.”
How NEXT OS handles itMessages from every channel land in one inbox. Clients who asked about price but haven’t booked get a follow-up at the right time.
Omnichannel inbox - 02
“Every morning you call to confirm appointments, and some clients still don’t show up.”
How NEXT OS handles itConfirmations and reminders go out by Zalo ZNS and SMS. Clients change the time right from the message.
Appointments & Events - 03
“Clients finish treatment and forget, and nobody reminds them when the next visit is due.”
How NEXT OS handles itFollow-up workflows run on their own for each service: teeth cleaning every 6 months, brace adjustments every 4 weeks.
Automation - 04
“Clients are happy, but nobody leaves a review.”
How NEXT OS handles itAfter each visit, clients receive a review link and a referral code to share with friends.
Reviews & Referrals
Sample journey
Follow Bảo Ngọc from a price question to her follow-up visit.
The four steps a client takes through your clinic, and the work NEXT OS takes off reception.
Bảo Ngọc reads a post about clear aligners, taps through to the consultation page and leaves her number. A profile is created automatically, tagged with the post as its source.
Uses: Social media · Funnels & Websites
Hướng Dương DentalSample dataClear aligner consultationFree check-up and X-ray
NameBảo NgọcPhone09xx xxx xxxServiceClear alignersGet a consultationBNBảo Ngọc is a new prospectFrom a Facebook Page post · just nowNewThe AI Employee answers common questions and shares the doctor’s open slots. Detailed pricing questions go to Thanh Tâm at reception.
Uses: AI Employee · Appointments & Events
BNSample dataBảo NgọcZalo OA · 12:15 pmHow long do clear aligners take? Do you see patients on Saturday?NEXT AIIt depends on the condition of your teeth; the doctor will tell you after the check-up. Saturday has 2 open slots:9:30 am3:00 pm9:30 pleaseAppointment booked9:30 am Saturday · orthodontistConfirmed as soon as she books, then reminded on Zalo ZNS 24 hours before, with directions and what to know before the visit.
Uses: Automation · Vietnam Connections
After an appointment is bookedRunningWhen: a client books an appointment- Confirm appointmentOn bookingSent
- Zalo ZNS reminder24 hours beforeSent
- Send directions and pre-visit notes2 hours beforeScheduled
Reminder · Zalo ZNSSent
Hi Bảo Ngọc, your appointment at Hướng Dương Dental is at 9:30 am tomorrow. Tap to change the time if you need to.
After each adjustment, the next visit is booked and reminded automatically. After the first session, Bảo Ngọc gets a review link and a referral code.
Uses: Reviews & Referrals · Automation
BNSample dataBảo NgọcIn treatment · clear alignersHướng Dương DentalHi Ngọc, how did your first aligner fitting go? I’ve booked your next adjustment for 4 weeks from now.All good, the doctor was very gentle!Hướng Dương DentalThank you! Would you leave the clinic a review, or send your referral code to friends?Bảo Ngọc’s profileReview leftNext visit in 4 weeksReferred 1 friend
Features for your industry
Tools your front desk uses every day.
Written around the work of clinics and spas. Demos run on sample data.
Messages from every channel in one place, routed to the right receptionist or branch.
See Omnichannel inbox- PLPhuong LinhCould you send me the price list?Messenger
- DKDuc KhangI'd like to move my appointment to FridayEmail
- MTMai ThaoGot the confirmation, thanks!SMS
The AI Employee answers from your service list, shares open slots and hands tricky questions to reception.
See AI EmployeeClients choose the service, the doctor and a time slot. Confirmations go out on Zalo automatically.
See Appointments & EventsDecember
Thursday, Dec 14
18:3019:3020:30ConfirmDrag-and-drop workflows: confirm, remind 24 hours ahead, check in after treatment, book the follow-up.
See AutomationFrom asking the price to being in treatment: see which clients haven’t come back.
See CRM & PipelineNew
In discussion
Booked
Won
Templates
Start from a ready-made template
A service consultation page, a calendar by doctor, and a reminder and follow-up sequence. Install them in your account, then adjust to fit your clinic.
FunnelAesthetic consultation booking funnelPreview Install in your account
WebsiteDental clinic websitePreview Install in your account
Works with
Channels your clinic already uses.
- ZaloMessages and reminders via Zalo OA / ZNS
- MessengerFacebook Page messages
- InstagramInstagram messages
- Google CalendarSync doctors’ calendars
- GoogleAsk for Google reviews
- WhatsAppForeign clients messaging on WhatsApp
FAQ for clinics and spas
My clinic has several doctors. Can clients choose one?
Yes. Each doctor has their own calendar. Clients choose a service, a doctor, then an open slot.
How are Zalo ZNS reminders charged?
Zalo charges for ZNS per message. The NEXT team helps you register message templates and estimate the cost before you switch it on.
How do I track multi-session spa packages?
Each package is a card on the pipeline and each session is an appointment. When one session ends, the system reminds the client to book the next.
Is client data safe?
Data stays in your business’s own account, with permissions set per staff member. Details are in the Privacy Policy.
What if I have several branches?
Each branch has its own calendar, inbox and person in charge; messages are routed to the right branch.
A fuller calendar,a lighter front desk.
14-day free trial; the NEXT team sets up the reminder template with your clinic.