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Solutions by need
Every question answered, every deal paid
Every channel in one inbox, an AI Employee after hours, a pipeline for each deal, and QR payment links sent right in the chat.
Works for
A parent asks about fees at 10 pm: the AI sends the fee table, books a placement test and passes instalment questions to an advisor.
The NEXT team sets up your inbox and pipeline with your team.
Where it gets stuck
Things sales teams often say.
Four places orders get dropped between the first message and the payment.
- 01
“Five channels, five places to reply; customers message twice before anyone sees it.”
How NEXT OS handles itZalo OA, Messenger, Instagram, web chat, email and SMS in one inbox. Owners are assigned automatically and notified on their phones.
Omnichannel inbox - 02
“Customers ask at midnight and have bought elsewhere by morning.”
How NEXT OS handles itThe AI Employee answers from your documents, offers free slots, and passes out-of-scope questions to staff instead of guessing.
AI Employee - 03
“Quotes go out, nobody follows up, and deals sit idle in chat.”
How NEXT OS handles itEach deal is a card with a value and an owner. Moving it to the next stage creates the call-back task and next message.
CRM & Pipeline - 04
“The customer has paid, but we only find out at end-of-day reconciliation.”
How NEXT OS handles itEach invoice has its own bank-transfer QR. When the payment matches, the invoice is marked paid and the next step runs.
Payments & Invoices
Sample journey
Follow Phương Thảo from a price question to delivery.
The four steps an order takes through a shop, and what NEXT OS does at each step.
Phương Thảo asks about a bowl set. The AI Employee sends photos and the price list from the shop’s documents, and passes the delivery-fee question to Hải Yến.
Uses: AI Employee · Omnichannel inbox
PTSample dataPhương ThảoMessenger · 11:02 pmHow much is the 6-piece blue glaze bowl set? Do you deliver to District 7?NEXT AIHere are real photos and prices for the 6-piece set. I’ll ask Hải Yến to send you the District 7 delivery fee in the morning.OK, thanks.Passed to Hải YếnDelivery fee question · MessengerIn the morning, Hải Yến opens the shared inbox and sees the whole AI conversation. She sends the fee as a quick reply, and the deal moves to Closing.
Uses: Omnichannel inbox · CRM & Pipeline
PTSample dataPhương ThảoMessenger · 8:40 am · owner Hải YếnHải Yến · Gốm Mộc AnGood morning! Here are the District 7 delivery fee and delivery times.Great, I’ll take one set.Hải Yến · Gốm Mộc AnI’ll create the order and send your payment link now.Phương Thảo dealMessengerStage: ClosingOwner: Hải YếnPhương Thảo receives an invoice with a QR code in chat. When the money arrives, the invoice is marked paid and a thank-you goes out. Nobody reconciles by hand.
After the invoice is sentRunningWhen: an invoice is sent to the customer- Send invoice with QRWhen the order is createdSent
- Payment arrives, marked paidAuto-matchedSent
- Thank-you and delivery noticeAfter paymentScheduled
Invoice · Gốm Mộc AnPaid
Thank you, Phương Thảo! Gốm Mộc An has received your payment for the 6-piece blue glaze set. It will be delivered tomorrow.
The deal moves to Won. Two days after delivery, a workflow checks in with Phương Thảo and asks for a review.
Uses: Automation · CRM & Pipeline
PTSample dataPhương ThảoCustomer · 1 orderGốm Mộc AnHi Thảo, did the bowls arrive safely? If anything is chipped, let us know right away.They’re lovely, the glaze looks just like the photos!Gốm Mộc AnThank you! Could you leave us a quick review at this link?Phương Thảo’s recordPaidDeliveredChecked in
Tools for the job
Tools so no order gets dropped.
Works for any industry. Demos run on sample data.
Zalo OA, Messenger, Instagram, web chat, email and SMS in one list. Open a message to see the customer’s full history.
See Omnichannel inbox- PLPhuong LinhCould you send me the price list?Messenger
- DKDuc KhangI'd like to move my appointment to FridayEmail
- MTMai ThaoGot the confirmation, thanks!SMS
Answers from the documents you add, books appointments in the chat, and hands over to a person when a question is out of scope.
See AI Employee- Understand the needWeekend consultation
- Find a slot9:00 or 10:30 on Saturday
- Confirm bookingHeld Saturday 10:30
Drag cards through each stage with value and owner. Changing stage creates the next message and task automatically.
See CRM & PipelineNew
In discussion
Booked
Won
Send quotes customers approve via a link, issue invoices with a bank-transfer QR. Payments are confirmed automatically.
See Payments & InvoicesQuotes, invoices, QR payments
Interface illustrationWorks with
Channels where customers message and pay.
- ZaloZalo OA messages in the shared inbox
- MessengerFacebook Page messages
- InstagramInstagram direct messages
- WhatsAppInternational customers on WhatsApp
- GmailTwo-way email on the contact record
- StripeCard payments (Professional plan)
FAQ on replying and closing
Can the AI give wrong answers or make things up?
The AI answers from the documents you add and within the scope you set. Out-of-scope questions are passed to staff instead of guessed.
If the whole team replies from one inbox, won’t we overlap?
Every conversation has an owner. Assign in turn, by channel or by working hours; use internal notes to loop in teammates.
Can personal Zalo accounts be connected?
No. NEXT OS connects your business’s Zalo Official Account (OA); personal Zalo has no official integration.
How are bank QR payments confirmed automatically?
Customers scan the QR on the invoice to transfer. When the money arrives, NEXT OS matches it and marks the invoice paid. The NEXT team helps you connect your account during setup.
Does NEXT OS issue VAT e-invoices?
Invoices in NEXT OS are for billing and collecting payment. VAT e-invoices are still issued through your e-invoice provider.
No customer waiting,no order dropped.
14-day free trial; the NEXT team sets up your shared inbox and pipeline with your team.