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02 · Convert
Every message in one inbox
Zalo, Facebook, your website and email: reply in one place and don't miss a customer.
14-day free trial. The NEXT team connects your channels with you.
- PLPhuong LinhCould you send me the price list?Messenger
- DKDuc KhangI'd like to move my appointment to FridayEmail
- MTMai ThaoGot the confirmation, thanks!SMS
Problem · Benefit
Miss less, reply faster.
Three things owners complain about most when it comes to customer messages.
Problem
Customers write on several channels, staff open each app one by one, and messages get missed.
With NEXT OS
One inbox for every channel, new messages on top.Problem
Nobody is sure who is replying to which customer, so some get asked the same thing twice.
With NEXT OS
Every conversation has an owner, assigned automatically by rules.Problem
The same questions keep coming and everyone answers differently.
With NEXT OS
Shared quick-reply templates: type / and pick one.
Features
Three jobs the shared inbox does for you.
01
One inbox for every channel
Zalo OA, Messenger, Instagram, website chat, email and SMS flow into one list. Open a message to see the customer's full history across channels.
- Filter by channel, owner and status
- Reply on the same channel the customer used
- iOS and Android mobile apps
- PLPhuong LinhCould you send me the price list?Messenger
- DKDuc KhangI'd like to move my appointment to FridayEmail
- MTMai ThaoGot the confirmation, thanks!SMS
02
Automatic assignment
Set rules once: round robin, by channel or by working hours. The assignee gets notified on their phone right away.
- Spread chats evenly across your sales team
- Returning customers go back to the person who looked after them
- Internal notes and @mentions
Automatic assignmentOmnichannel inbox
- Spread chats evenly across your sales team
- Returning customers go back to the person who looked after them
- Internal notes and @mentions
03
Reply fast with templates
Price list, booking link, bank transfer details: save each one as a template the whole team shares, type / to insert it, attachments included.
- Templates with files, images and links
- Everyone replies in the same tone
- Turn on the AI Employee to reply after hours
Reply fast with templatesOmnichannel inbox
- Templates with files, images and links
- Everyone replies in the same tone
- Turn on the AI Employee to reply after hours
How it works
Up and running in one afternoon.
The NEXT team works with you in your first onboarding session.
- 01
Connect channels
Sign in to Zalo OA, your Facebook Page and email: a few clicks per channel, no coding.
- 02
Set assignment rules
Choose who handles which channel and when. Change it any time.
- 03
Reply from one place
The whole team works from one inbox, on desktop or mobile.
Works with
Works with the channels you already use.
-
ZaloZalo OA, ZNS messages
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MessengerFacebook Page messages
-
InstagramDirect messages
-
GmailTwo-way email
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WhatsAppWhatsApp messages
-
TikTokTikTok messages
Pricing
Included in plans: Omnichannel inbox
Included from the Starter plan. Pay yearly and 2 months free; 14-day free trial.
Starter
2,590,000 VND/month
Shared inbox for all channels, 3 users
Professional
3,490,000 VND/month
Adds assignment rules, 5 users
Growth
4,990,000 VND/month
Unlimited rules, 30 users
See plan limits on the Pricing page.
See pricingTry 14 days freeGuides
Step-by-step guides
Detailed walkthroughs in the Help Center.
FAQ: Omnichannel inbox
Which channels does the shared inbox support?
Zalo OA, Facebook Messenger, Instagram, website chat, email, SMS and WhatsApp. TikTok is being added.
Can personal Zalo accounts be connected?
The inbox connects Zalo Official Accounts (OA). Personal Zalo accounts have no official connection, so they are not supported.
Will two people reply to the same customer at once?
Each conversation has an owner. Others can still view it and leave internal notes that customers never see.
Can I reply from my phone?
Yes. The NEXT OS app for iOS and Android sends notifications and lets you reply right away.
Can old message history be imported?
New messages arrive from the moment you connect. Older history depends on the channel; the NEXT team will advise during onboarding.
Never miss a message again.Try it free for 14 days.
Connect Zalo OA and your Facebook Page in the first session, with the NEXT team.